DELIVERY
MOR aims to ensure that any orders placed before 12pm on business working days, are packaged and prepared for dispatch the following day. However, in some instances such as public holidays and busy periods this expectation cannot be met.
*Please note; All care is taken so that when an order arrives, the MOR team aims to deliver asap.
Unfortunately we are unable to ship internationally for orders placed on the Australian website.(Delivers to AU, NZ and US) For overseas orders, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to request a list of international stockists.
For all enquiries, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss your query.
GENERAL
You can find our products in a wide range of retail stockists. Please visit our ‘Store Locator’ to find your nearest MOR stockist.
We welcome you to explore our extensive range of luxurious bath & body, home fragrance and fine fragrance products for corporate gifting that will delight and surprise. Please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss your requirements.
If you would like to enquire about becoming a MOR stockist, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss this opportunity.
All our Candles are hand poured with a premium soy wax blend and contain a natural lead-free cotton wick for a longer and cleaner burn.
We do not test any of our products on animals.
Our Eau de Parfums contain a combination of fine fragrances, including natural oils which may over time discolour. This has nothing to do with the quality of the product, but to do with the natural nature of the Vanilla ingredient which is known to change. The discolouration of Vanillin (the molecule that gives Vanilla its distinct smell) is a 100% natural process. We cannot control this, but we do assure it bears no impact on the quality of the fragrance and is safe to use.
The burn time on our Candles depends on their size and if burnt and stored according to their directions.
Narcissus Fragrant Candle 135g – up to 20 hours
Marshmallow Petals Fragrant Candle 135g – up to 20 hours
Scented Home Library Fragrant Candle 250g – up to 55 hours
Delectables Fragrant Candle 250g – up to 55 hours
Marshmallow Deluxe Candle 266g -up to 50 hours
Emporium Classics Perfumed Candle 380g – up to 60 hours
When your Candle can no longer be used, you can reuse the vessel by removing the left over wax and rinsing with hot water. The vessel can then be used as a vase, or vessel to house your make up brushes, pens or even house a plant in!
Sometimes when the Candle is not used as per directions, excessive heat may cause the glass to crack under the pressure of heat. This may happen especially when there is not much wax left in the jar, causing the glass to overheat. We recommend to always stop burning the Candle when there is 1-½ inch of wax left.
ORDERING
Our PCI DSS Compliant Payment Gateway Provider – Securepay ensures your credit card and contact details are safe and secure.
For security reasons MOR does not hold any of your payment or financial information.
We accept Visa, Mastercard, Google Pay, Apple Pay, Shopify Pay, American Express and Paypal.
As long as your product has not been shipped, you can contact us to modify your order; once the product has been shipped, you cannot cancel or modify the order.
Please email us at webenquiries@mor.com.au with details of the problem.
It would be a great help if you could include as much information as you can, including which web browser (Internet Explorer, Firefox, Safari, etc) and computer (Windows XP, Mac, iPhone etc) you were using.
If you can, please also include a screen-shot of the problem.
If an item is out of stock, you can contact our customer service staff via the info@mor.com.au email to be notified of when it will be restocked.